Billing & Shipping
ALL ORDERS REQUIRE SIGNATURE CONFIRMATION UPON DELIVERY. If you choose to waive signature, please email email@example.com or call us at 404-815-0553. You will be 100% responsible if your package is lost, stolen or missing. No refund will be issued. For all orders with unmatched billing and shipping addresses we require further verification before processing your order.
Brwn Life charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
We are pleased to accept EXCHANGES ONLY of any unworn items, in perfect condition with tags attached and accompanied by a receipt. Swimsuits are not eligible for exchange or return. [NO EXCEPTIONS] If you are unhappy with your purchase for any reason, we are pleased to offer exchange/store credit within 7 days of receiving item or confirmed delivery. Customer is responsible for all return shipping costs. Brwn Life reserves the right to refuse any return if the item appears damage, worn, final sale or returned after 7th day. Please note that shipping and handling fees are non-refundable. Because many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email.
Occasionally, we will offer items for sale at highly reduced prices with a no exchange or return policy. We do not make exceptions to this policy.
If an order is placed Monday-Friday before 1pm EST, the order will be processed that day, excluding holidays, and will be shipped within 48 hours pending availability and credit card verification. Orders placed after 1pm EST will be processed the following business day and shipped within 48 hours. All orders placed on Friday after 1pm EST will be processed on the following Monday.
We ship via USPS Priority Mail. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS
11025 Westlake Dr
Charlotte, NC 28273
Customer service is available Mon – Fri 11am – 5pm